{
  "type": "cms_page",
  "slug": "shipping-policy",
  "title": "Shipping Policy - Free Shipping & Fast Delivery | SoSoftBeds",
  "meta_title": "Shipping Policy - Free Shipping & Fast Delivery | SoSoftBeds",
  "meta_description": "Read our shipping policy at SoSoftBeds. Learn about free shipping, delivery times, and international shipping options for your next bed purchase.",
  "canonical_url": "https://www.sosoftbeds.co.uk/shipping-policy",
  "url": "https://www.sosoftbeds.co.uk/shipping-policy",
  "h1": "Returns & Delivery Policy",
  "headings": [
    {
      "level": 1,
      "text": "Returns & Delivery Policy"
    },
    {
      "level": 2,
      "text": "UK Delivery Information"
    },
    {
      "level": 3,
      "text": "Delivery Charges by Postcode Area"
    },
    {
      "level": 3,
      "text": "Furniture Delivery Team"
    },
    {
      "level": 3,
      "text": "Removal & Assembly Services"
    },
    {
      "level": 2,
      "text": "Courier Service"
    },
    {
      "level": 2,
      "text": "Delivery Coverage & Exceptions"
    },
    {
      "level": 2,
      "text": "Cancellations & Returns"
    },
    {
      "level": 2,
      "text": "Cancellation & Return Charges"
    },
    {
      "level": 2,
      "text": "Exchanges & Replacements"
    }
  ],
  "links": [],
  "html": "<main id=\"maincontent\"><div id=\"contentarea\" tabindex=\"-1\"></div>\n<div>\n<section id=\"messages\" x-data=\"initMessages()\" x-bind=\"eventListeners\" aria-live=\"assertive\" role=\"alert\"\n> <template x-if=\"!isEmpty()\"> <div> <div> <template x-for=\"(message, index) in messages\" :key=\"index\"> <div> <template x-if=\"message\"> <div :class=\"message.type\" :ui-id=\"'message-' + message.type\" > <span x-html=\"message.text\"></span> <button type=\"button\" aria-label=\"Close message\" @click.prevent=\"removeMessage(index)\" > </button> </div> </template> </div> </template> </div> </div> </template>\n</section>\n</div><div><div> <div> <section> <h1>Returns & Delivery Policy</h1> <p>Clear guidance on delivery times, courier contact, cancellations, returns, exchanges and replacement parts.</p> </section> <div> <div> <div><strong>UK-wide Delivery</strong>Free standard delivery to most UK postcodes, with regional charges and the exceptions listed below.</div> <div><strong>Beds: Within 14 Days | Mattresses: Within 7 Days</strong>Standard and special delivery within 14 calendar days for beds and within 7 calendar days for mattresses. We will contact you to arrange delivery.</div> <div><strong>Returns Window</strong>Goods can be returned within 14 days of delivery if eligible.</div> <div><strong>Report Damage</strong>Please notify us within 48 hours of delivery if goods arrive damaged.</div> </div> <div><nav aria-label=\"Policy sections\"><strong>Policy Sections</strong> <a href=\"#delivery\">Delivery</a> <a href=\"#courier\">Courier Service</a> <a href=\"#offshore\">Delivery Coverage</a> <a href=\"#returns\">Cancellations & Returns</a> <a href=\"#charges\">Cancellation Charges</a> <a href=\"#exchanges\">Exchanges & Replacements</a></nav> <div> <section id=\"delivery\"> <h2>UK Delivery Information</h2> <div><strong>We offer UK-wide delivery across England, Scotland, Wales and Northern Ireland, subject to the postcode exceptions below. Standard delivery is free to most UK postcodes.</strong></div> <p>Standard and special delivery are completed within 14 calendar days of your order for beds and within 7 calendar days for mattresses. Delivery charges depend on your postcode and are shown at checkout before you pay.</p> <p>You will receive an email or text message after placing your order and when your items are ready for dispatch. Our delivery team will contact you to arrange your delivery.</p> <p>Please provide an up-to-date primary contact number and email address so delivery arrangements can be made.</p> <p>If you need an urgent delivery or a particular date, please contact us before ordering. Expedited delivery is available in selected areas where shown at checkout; please confirm the available delivery date before choosing it.</p> <h3>Delivery Charges by Postcode Area</h3> <p>The following charges apply to standard or special bed delivery. The postcode area is the letter prefix at the start of your postcode.</p> <table> <caption>UK bed delivery charges</caption> <thead><tr><th scope=\"col\">Postcode area</th><th scope=\"col\">Delivery charge</th></tr></thead> <tbody> <tr><td>AB</td><td>£125.00</td></tr> <tr><td>PO, BH, BN, PH, FK, KY, RH, SO</td><td>£44.99</td></tr> <tr><td>IV</td><td>£85.00</td></tr> <tr><td>BT (Northern Ireland)</td><td>£150.00</td></tr> <tr><td>DD</td><td>£64.99</td></tr> <tr><td>EX, PL</td><td>£70.00</td></tr> <tr><td>PA</td><td>£195.00</td></tr> <tr><td>TR</td><td>£74.99</td></tr> <tr><td>GU and all other served UK postcode areas</td><td>Free</td></tr> </tbody> </table> <p>The free-delivery areas include London, Reading, Birmingham, Cardiff, Swansea, Glasgow and other served postcode areas not listed with a charge above. Please see the exclusions below.</p> <h3>Furniture Delivery Team</h3> <p>We use a specialist furniture carrier for over 95% of our deliveries. This helps ensure your goods arrive in excellent condition.</p> <p>Your item will be delivered fully insured and exchanged free of charge in the rare event of delivery damage.</p> <p>You should receive an email or text message from the delivery team shortly before delivery on the day itself, giving notice of arrival.</p> <p>In rare cases, deliveries can be cancelled due to unforeseen circumstances. We are unable to compensate customers for cancelled delivery appointments.</p> <h3>Removal & Assembly Services</h3> <p>Old mattress removal and assembly services are available as selected on your order. All available service options are shown at the point of purchase.</p> </section> <section id=\"courier\"> <h2>Courier Service</h2> <p>Please look out for calls and emails from our couriers. Missed calls or unanswered emails may delay delivery, so please provide accurate contact information.</p> <p>Our third-party courier will contact you before delivery to arrange an available slot. Please do not take time off work until you have received contact from the courier.</p> <p>Courier delivery appointments are often arranged by phone and are usually all-day appointments. If you need an update or have not received your order within the confirmed delivery period (14 calendar days for beds or 7 calendar days for mattresses), please contact our delivery team.</p> <p>The same delivery periods (14 calendar days for beds and 7 calendar days for mattresses) apply to the standard and special-delivery postcode areas listed above. The listed postcode charges and exclusions apply to both beds and mattresses.</p> <p>Deliveries are made to the communal door of your property. Couriers are not authorised to take items beyond this point. If a courier carries items further as a goodwill gesture, this is at the buyer's discretion and the company is not liable for risk to items beyond the communal door.</p> <p>If an unforeseen disruption affects your arranged delivery, our delivery team will contact you with an update.</p> </section> <section id=\"offshore\"> <h2>Delivery Coverage & Exceptions</h2> <p>Our UK delivery service includes England, Scotland, Wales and Northern Ireland. Regional charges are shown in the table above; Northern Ireland postcodes beginning BT are charged at £150.00.</p> <p>We do not currently offer bed delivery to postcodes beginning <strong>KW or ZE</strong>, or to postcode districts <strong>KA27 or KA28</strong>.</p> <p>We also do not currently offer bed delivery to Guernsey (GY), Jersey (JE) or the Isle of Man (IM). These destinations are outside the United Kingdom delivery service.</p> <p>For other served island or remote postcodes, the postcode-area charges above apply. Enter your full postcode at checkout to see the available service and charge, or contact us before ordering if you need help confirming your address.</p> </section> <section id=\"returns\"> <h2>Cancellations & Returns</h2> <p>We take care in selecting our furniture and hope you will be pleased with your purchase. We offer a 14-day money-back guarantee from the day you receive your goods.</p> <p>If you wish to return an item, we can arrange collection through our furniture delivery team. The collection cost will be deducted from your refund. Alternatively, you may arrange to return the item yourself.</p> <p>Goods must be returned in their original packaging and in new condition. Goods that have been assembled cannot be returned. Goods that are not in their original packaging cannot be returned.</p> <p>Refunds will be issued within 21 days of receipt of goods.</p> <p>Once returned goods have been collected, please allow 2 to 4 working days for refund processing. A £55.00 collection charge applies unless agreed otherwise.</p> <p>We comply with the Distance Selling Act 2000.</p> </section> <section id=\"charges\"> <h2>Cancellation & Return Charges</h2> <p>If you wish to cancel your order after it has been processed or once delivery has been booked, a return restock charge of £49.00 per bed may apply. The following scenarios may also apply per bed.</p> <table> <thead> <tr> <th>Scenario</th> <th>When It Applies</th> <th>Charges</th> </tr> </thead> <tbody> <tr> <td>Scenario 1</td> <td>Goods have been delivered and remain packed in original packaging.</td> <td>Collection charge £55.00<br>Restock charge £55.00</td> </tr> <tr> <td>Scenario 2</td> <td>Goods have been delivered, unpacked, then re-packed at ground level by the delivery company.</td> <td>Collection charge £55.00<br>Restock charge £55.00<br>Packing charge £40.00</td> </tr> <tr> <td>Scenario 3</td> <td>Goods have been delivered, unpacked, then re-packed by the delivery company.</td> <td>Collection charge £55.00<br>Restock charge £55.00<br>Packing charge £40.00<br>De-assembly charge £120.00</td> </tr> </tbody> </table> </section> <section id=\"exchanges\"> <h2>Exchanges & Replacements</h2> <p>If goods are received with parts missing, we will send replacement parts as soon as possible.</p> <p>Please notify us within 48 hours of delivery if goods are damaged. We may not be able to exchange damaged items if reported later.</p> <p>Photographic evidence may be required before damaged parts can be replaced.</p> <p>If you wish to exchange your order, an exchange charge of up to £49 may be incurred.</p> <p>Please call or email to check availability for next day delivery.</p> <p>Please confirm delivery charges before placing your order, as delivery charges vary depending on postcode.</p> <p>We do not share your details with any third party. Your mobile number and email address are protected under the Data Protection Act 1998.</p> </section> </div> </div> </div> </div> </div></div></main>",
  "text": "Returns & Delivery Policy\nClear guidance on delivery times, courier contact, cancellations, returns, exchanges and replacement parts.\nUK-wide Delivery Free standard delivery to most UK postcodes, with regional charges and the exceptions listed below.\nBeds: Within 14 Days | Mattresses: Within 7 Days Standard and special delivery within 14 calendar days for beds and within 7 calendar days for mattresses. We will contact you to arrange delivery.\nReturns Window Goods can be returned within 14 days of delivery if eligible.\nReport Damage Please notify us within 48 hours of delivery if goods arrive damaged.\nPolicy Sections Delivery Courier Service Delivery Coverage Cancellations & Returns Cancellation Charges Exchanges & Replacements UK Delivery Information\nWe offer UK-wide delivery across England, Scotland, Wales and Northern Ireland, subject to the postcode exceptions below. Standard delivery is free to most UK postcodes.\nStandard and special delivery are completed within 14 calendar days of your order for beds and within 7 calendar days for mattresses. Delivery charges depend on your postcode and are shown at checkout before you pay.\nYou will receive an email or text message after placing your order and when your items are ready for dispatch. Our delivery team will contact you to arrange your delivery.\nPlease provide an up-to-date primary contact number and email address so delivery arrangements can be made.\nIf you need an urgent delivery or a particular date, please contact us before ordering. Expedited delivery is available in selected areas where shown at checkout; please confirm the available delivery date before choosing it.\nDelivery Charges by Postcode Area\nThe following charges apply to standard or special bed delivery. The postcode area is the letter prefix at the start of your postcode.\nUK bed delivery charges Postcode area Delivery charge\nAB £125.00\nPO, BH, BN, PH, FK, KY, RH, SO £44.99\nIV £85.00\nBT (Northern Ireland) £150.00\nDD £64.99\nEX, PL £70.00\nPA £195.00\nTR £74.99\nGU and all other served UK postcode areas Free\nThe free-delivery areas include London, Reading, Birmingham, Cardiff, Swansea, Glasgow and other served postcode areas not listed with a charge above. Please see the exclusions below.\nFurniture Delivery Team\nWe use a specialist furniture carrier for over 95% of our deliveries. This helps ensure your goods arrive in excellent condition.\nYour item will be delivered fully insured and exchanged free of charge in the rare event of delivery damage.\nYou should receive an email or text message from the delivery team shortly before delivery on the day itself, giving notice of arrival.\nIn rare cases, deliveries can be cancelled due to unforeseen circumstances. We are unable to compensate customers for cancelled delivery appointments.\nRemoval & Assembly Services\nOld mattress removal and assembly services are available as selected on your order. All available service options are shown at the point of purchase.\nCourier Service\nPlease look out for calls and emails from our couriers. Missed calls or unanswered emails may delay delivery, so please provide accurate contact information.\nOur third-party courier will contact you before delivery to arrange an available slot. Please do not take time off work until you have received contact from the courier.\nCourier delivery appointments are often arranged by phone and are usually all-day appointments. If you need an update or have not received your order within the confirmed delivery period (14 calendar days for beds or 7 calendar days for mattresses), please contact our delivery team.\nThe same delivery periods (14 calendar days for beds and 7 calendar days for mattresses) apply to the standard and special-delivery postcode areas listed above. The listed postcode charges and exclusions apply to both beds and mattresses.\nDeliveries are made to the communal door of your property. Couriers are not authorised to take items beyond this point. If a courier carries items further as a goodwill gesture, this is at the buyer's discretion and the company is not liable for risk to items beyond the communal door.\nIf an unforeseen disruption affects your arranged delivery, our delivery team will contact you with an update.\nDelivery Coverage & Exceptions\nOur UK delivery service includes England, Scotland, Wales and Northern Ireland. Regional charges are shown in the table above; Northern Ireland postcodes beginning BT are charged at £150.00.\nWe do not currently offer bed delivery to postcodes beginning KW or ZE , or to postcode districts KA27 or KA28 .\nWe also do not currently offer bed delivery to Guernsey (GY), Jersey (JE) or the Isle of Man (IM). These destinations are outside the United Kingdom delivery service.\nFor other served island or remote postcodes, the postcode-area charges above apply. Enter your full postcode at checkout to see the available service and charge, or contact us before ordering if you need help confirming your address.\nCancellations & Returns\nWe take care in selecting our furniture and hope you will be pleased with your purchase. We offer a 14-day money-back guarantee from the day you receive your goods.\nIf you wish to return an item, we can arrange collection through our furniture delivery team. The collection cost will be deducted from your refund. Alternatively, you may arrange to return the item yourself.\nGoods must be returned in their original packaging and in new condition. Goods that have been assembled cannot be returned. Goods that are not in their original packaging cannot be returned.\nRefunds will be issued within 21 days of receipt of goods.\nOnce returned goods have been collected, please allow 2 to 4 working days for refund processing. A £55.00 collection charge applies unless agreed otherwise.\nWe comply with the Distance Selling Act 2000.\nCancellation & Return Charges\nIf you wish to cancel your order after it has been processed or once delivery has been booked, a return restock charge of £49.00 per bed may apply. The following scenarios may also apply per bed.\nScenario When It Applies Charges\nScenario 1 Goods have been delivered and remain packed in original packaging. Collection charge £55.00\nRestock charge £55.00\nScenario 2 Goods have been delivered, unpacked, then re-packed at ground level by the delivery company. Collection charge £55.00\nRestock charge £55.00\nPacking charge £40.00\nScenario 3 Goods have been delivered, unpacked, then re-packed by the delivery company. Collection charge £55.00\nRestock charge £55.00\nPacking charge £40.00\nDe-assembly charge £120.00\nExchanges & Replacements\nIf goods are received with parts missing, we will send replacement parts as soon as possible.\nPlease notify us within 48 hours of delivery if goods are damaged. We may not be able to exchange damaged items if reported later.\nPhotographic evidence may be required before damaged parts can be replaced.\nIf you wish to exchange your order, an exchange charge of up to £49 may be incurred.\nPlease call or email to check availability for next day delivery.\nPlease confirm delivery charges before placing your order, as delivery charges vary depending on postcode.\nWe do not share your details with any third party. Your mobile number and email address are protected under the Data Protection Act 1998.",
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}